Look for constructive criticism. Testing the usability of a website is a great way to see how its design and layout is really functioning. How many clicks does it take to complete a particular task? How easily can a user recover from an error? The way a website responds to these issues can play a decisive role in a user choosing to leave your website. Plumtree Group will analyze how your website responds to such questions, and help you construct it so potential customers stay put.